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        <title>Symvol Cloud Service Level Agreement (SLA)</title>
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        <description>Symvol Cloud Service Level Agreement (SLA)

Version 2021030100

During the Term of the SPC Customer Agreement, the Covered Service will provide a Monthly Uptime Percentage to You of at least 99.95% (the Service Level Objective or SLO).  If Uform does not meet the SLO, and if You meet Your obligations under this SLA, You will be eligible to receive the Financial Credits described below.  This SLA states Your sole and exclusive remedy for any failure by Uform to meet the SLO.  Capitalized terms us…</description>
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Version 2021030100

Our hope is to encourage a thriving ecosystem of applications built on top of Uform&#039;s technology, balanced against protection of our technology, our partner network, and our business. If You have suggestions for improvements to this Terms of Service, please contact us at tos@uform.co.</description>
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Version 2021030100

The following technical support services guidelines (‘Guidelines’) apply to support services associated with a Customer Agreement, entered into by and between Uform and You (as may be applicable, the ‘Agreement’). Capitalized terms not defined herein have the meaning set forth in the Agreement.</description>
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